Shipping Policies

**WARM WEATHER ADVISORY: Cookies will not be packed in insulated boxes or with ice packs. For warmer temperatures, we strongly recommend keeping a close eye on the tracking information and having someone available to receive the delivery. We're unable to request where and when the package is delivered. If your cookies arrive a little warm from the journey, they will still be delicious and safe to enjoy. 

Where do you ship?

We ship our cookies within the contiguous United States (excludes Hawaii, Alaska and Puerto Rico). 

Due to the perishable nature of our cookies, at this time we are unfortunately unable to support shipping to international locations or APO/FPO addresses.

When do you ship?

All orders will be processed Monday - Saturday. Shipping dates and pricing are determined by location/availability. We try our best to deliver orders as requested, but the mail carrier may experience unexpected delays. We recommend selecting a date 2-3 days in advance if you'd like delivery by a specific date.

We're unable to guarantee an exact delivery time and your order may be delivered up until 9pm depending on the delivery driver and route. We strongly recommend keeping a close eye on your tracking information while your cookies are in transit.

Shipping delays

While we do our best to deliver your order quickly, the mail carrier may experience unexpected delays. There may be a time in which your Friday delivery gets delayed until Monday, due to weather or operational delays.

During national and peak holidays, we encourage customers to select a date 2-3 days before the desired delivery to ensure that your package will arrive in time for the holiday.

How can I get items delivered?

Currently, we do not provide a delivery option. We are able to make allowances for businesses, catering, and other bulk orders if it’s specified in the order. 

Do you deliver to PO Boxes?

At this time, we don't deliver to PO boxes, so you’ll need to use the street address of a post office if that’s the only way your recipient can receive their package.

What if the recipient is not available to take the delivery?

We recommend shipping to an address where someone will be available for the delivery. It is at the sole discretion of the delivery driver whether your package will be left, require a signature, or be redirected to an Access Point for pick up.

We do not require signatures for deliveries, but we can update this for special requests. Ky & Kol Cookies LLC cannot be held responsible if the package is lost, stolen or damaged.

If the mail carrier cannot deliver on the date selected, they will reattempt the next day available. Unsuccessful Friday deliveries will be reattempted on Monday. Please plan accordingly. Our goal is for all cookies to arrive as fresh as possible!

How can I select a delivery date in a future month?

Please email us

How do I place orders shipping to multiple addresses?

At this time, our site is only able to process orders with one shipping address at a time.

Where is my order?

You’ll get an email confirmation immediately after you place your order. You'll receive another email with tracking once your order is being processed for shipment. If you do not receive a confirmation email, please check your junk/spam folder.

Do you accept returns?

Given the perishable nature of our cookies, we aren’t able to accept returns. If you encounter an issue with your order, please email and let us know what’s going on. We will do our best to make it right.

Have questions or need help?

If you have questions about an order or nationwide shipping, you can simply email

For all other questions, please email


All pickup orders will be available for Saturday pick up, unless another date is requested. No same day order/pick-up.

For all other questions, please email